What are your shipping and processing times?

Standard Shipping Times

United Kingdom & Nothern Ireland: 3 - 5 Days

Europe: 5 - 10 Days

Processing Times

Orders are processed every morning and will usually be sent within 1 working day.

Where can I find my tracking number?

When your items are shipped out, you should receive notification from us via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, it's okay. Contact us and we'll fix it!

If you need more detailed information, please send us an email at: sales@ourowncandlecompany.co.uk and we'll help you out!

Unexpected Delays

In some rare instances, the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking too long to arrive and we'll help you to resolve any situation that we have control over!

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

*Damages during shipping are the responsibility of the shipping provider.