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Frequently Asked Questions

Our Mason Jars and Decorative Tins burn for up to 100 hours. Our Mini Masons burn for up to 30 hours. Our Wax Melts have 6 separate cubes of wax and the total package will produce 40 hours of fragrance. Our Aromatherapy candles will burn for 30 hours.

All of our candles are manufactured in the USA at our family-owned factory in Findley Lake, New York State : ) 

Our candles are made from a blend of soy and paraffin. Both have properties that make our candles great. We use a blend that allows our candles to have vibrant colors and fill their scent throughout a room. They are also clean burning and leave no wax residue when burned properly.

A well-made candle will create virtually no smoke when burning properly. However, if the wick becomes too long, or an air current disturbs the flame’s teardrop shape, small amounts of unburned carbon particles (soot) will escape from the flame as a visible wisp of smoke. Any candle will soot if the flame is disturbed.

To avoid this, always trim the wick to 1/4 inch before every use and be sure to place candles away from drafts, vents or air currents. If a candle continually flickers or smokes, it is not burning properly and should be extinguished. Allow the candle to cool, trim the wick, make sure the area is draft free, then re-light.

No. The candle industry has had a self-imposed ban on lead wicks since 1974. U.S. federal regulators later voted it into law in 2003. So you would have a very hard time finding a candle with a lead wick in any of our candles!

No. The minuscule amount of soot produced by a candle is natural byproduct of incomplete combustion. Candle soot is composed primarily of elemental carbon particles, and is similar to the soot given off by kitchen toasters and cooking oils. These everyday household sources of soot are not considered a health concern, and are chemically different from the soot formed by the burning of diesel fuel, coal, gasoline, etc.

Although millions of people regularly use scented candles without any negative effects, it is always possible that a particular fragrance might trigger a negative reaction in sensitive individuals.

Individuals with known sensitivities to specific fragrances may want to avoid candles of those scents. In addition, consumers should remember to burn all candles, whether scented or unscented, in a well-ventilated area.

Shipping & Delivery FAQs

We offer Free Shipping within the UK on all orders above £30 in value. Otherwise, our shipping costs can vary:

UK Shipping:
‚ÄĘ ¬£2.95 per Order under
‚ÄĘ ¬£30 Free per Order over ¬£30

EU Shipping:
‚ÄĘ ¬£18 per Order under ¬£40
‚ÄĘ ¬£15 per Order over (or equal to) ¬£40

Orders are usually shipped within one business day. Orders placed on the weekend will ship on Monday. Delivery times vary based on your geographic location.

Standard Shipping Times:

‚ÄĘ UK: 3 – 5 Days

‚ÄĘ Europe: 5 – 10 Days

We will replace any defective candle, or any candle that was damaged before transit free of charge. We will usually ask you to keep it in the box and we will issue a call tag to get the candle back. Once received a new one will be immediately shipped out to you. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Damages during shipping are the responsibility of the shipping provider.

If you are unhappy with a scent, but there is nothing wrong with the candle, we offer a 14-Day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at team@ourowncandlecompany.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at team@ourowncandlecompany.co.uk

Standard Shipping Times

United Kingdom & Northern Ireland: 3 Р5 Days

Europe:¬†5¬†–¬†10¬†Days

Processing Times

Orders are processed every morning and will usually be sent within 1 working day.

When your items are shipped out, you should receive notification from us via email providing you with a tracking number.

If you haven’t received one or if the tracking number doesn’t work, it’s okay. Contact us and we’ll fix it!

If you need more detailed information, please send us an email at:¬†team@ourowncandlecompany.co.uk¬†and we’ll help you out!

In some rare instances, the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking¬†too long to arrive and we’ll help you to resolve any situation that we have control over!

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

*Damages during shipping are the responsibility of the shipping provider.

Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at team@ourowncandlecompany.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at team@ourowncandlecompany.co.uk.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

*Damages during shipping are the responsibility of the shipping provider.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you are still not sure...

For all other questions or enquiries, feel free to drop us a message!